Workflow Mapping

I facilitated a workflow diagramming session with cross-department teams that included members from Product Management, Sales, Documentation, Support, QA, and Marketing. Together, using user personas, we meticulously mapped out their free trial experience.

 

Free_trial_workflow_mapping

 

 

Hi-Fi User Flow

 

free_trial_user_flow

 

Stakeholder Review

Printed versions were placed on a whiteboard and stakeholders were invited to come by for discussion and review.

 

free_trial_stakeholder_review free_trial_hi-res_desktop free_trial_hi-res_mobile