Workflow Mapping

I facilitated a workflow diagramming session with cross-department teams that included members from Product Management, Sales, Documentation, Support, QA, and Marketing. Together, using user personas, we meticulously mapped out their free trial experience.





Hi-Fi User Flow




Stakeholder Review

Printed versions were placed on a whiteboard and stakeholders were invited to come by for discussion and review.


free_trial_stakeholder_review free_trial_hi-res_desktop free_trial_hi-res_mobile